FAQs
Are your products 100% authentic?
Yes, we guarantee 100% authenticity. All our products are sourced directly from authorized brand distributors and partners.
How can I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Do you restock sold-out products?
Yes, we regularly restock popular products. You can also sign up for back-in-stock notifications on the product page.
Do you deliver across the UAE?
Yes, we deliver to all Emirates.
How much does shipping cost?
- Orders above AED 150: Free shipping
- Orders below AED 150: AED 15 flat rate
How long does delivery take?
Standard delivery takes 1–2 business days depending on your location.
Do you ship internationally?
Currently, we only ship within the UAE. International delivery options will be announced soon.
When will pre-order items be shipped?
Pre-order products start dispatching from September 10th (or as mentioned on the product page).
Which payment methods are accepted?
We accept:
- Debit/Credit cards
- Cash on Delivery (COD)
- Buy Now Pay Later (Tabby & Tamara – coming soon)
Is Cash on Delivery available everywhere?
Yes, COD is available across all Emirates for orders below AED 500.
Are my payment details secure?
Absolutely. We use SSL encryption and trusted payment gateways to ensure your data is 100% safe.
Can I return an order?
Yes, returns are accepted within 7 days if the seal is unbroken, unused, and in original packaging.
What is not eligible for return?
- Opened or unsealed products
- Products without original packaging
- Items bought during clearance sales
How do I request a return?
Send us a request via email or WhatsApp with your order number. You must also provide an unboxing video of the package for return approval.
When will I get my refund?
Refunds are processed within 5–7 business days after the return is approved.
Do you have a loyalty program?
Yes! With our Loyalty Points system, every AED 1 spent earns you 1 point. Points can be redeemed for discounts on future purchases.
Can I use discount codes with loyalty points?
Yes, discount codes and loyalty points can be used together unless stated otherwise.
How can I contact customer support?
You can reach us via:
- Email: info@seoulicskin.com
- WhatsApp: +97158224XXXX
- Instagram DM: @seoulicskin
What are your customer support hours?
Our team is available 9:00 AM – 9:00 PM, Sunday to Friday.
Where are you based?
Our business is registered under Nooz Online FZ-LLC, Ras Al Khaimah, UAE. Orders ship directly from our Dubai warehouse.
